What I help with
Most of the calls I get from small offices fall into a few groups. If yours doesn't fit neatly, that's fine. Tell me what's going on and I'll tell you honestly whether I'm the right person for it.
Account security
- Multifactor authentication (MFA) turned on for email, payment tools and admin accounts
- Safer logins: a password manager for the team instead of a shared spreadsheet or sticky notes
- A review of who has admin access to your email, domain, website and key apps, and old accounts removed
- Recovery phone numbers and emails checked, so the business can get back in if someone leaves
Lost access and messy setups
The website was built by a nephew who moved away. The domain is registered to a former employee's Gmail. Nobody knows which of three accounts pays for email. I recover or untangle domain, website and email logins, move them into the business's name, and write down where everything lives so it doesn't happen again.
Domain and DNS problems
Email suddenly bouncing, the website down after a renewal, a new service that won't verify, or customers saying your messages land in spam. I check the domain's DNS records (MX, SPF, DKIM, DMARC and the rest), fix what's wrong, and make sure email is properly configured and verified.
Automations that save time
Connecting the tools you already use: a website form that drops into a spreadsheet and sends you a text, invoices that send a payment link, follow-up emails that go out on their own. Small, clearly scoped jobs that give you back hours each week.